My dataset contains multiple neurons, but I only want to trace a subset of them. What should I do?
When submitting a dataset, you can add a custom message to us. Please indicate which objects you want to have traced or to inform us about other relevant details.
What file types can I upload?
We currently accept TIFF and ZIP files. Please make sure to compress your dataset into a ZIP archive if it consists of multiple image files.
What is the maximum dataset size?
The maximum file size is 100 GiB. If your dataset exceeds this size, please get in touch with us, and we will prepare a custom quote for you.
What payment options do you accept?
You can pay with credit card (via stripe) or by wire transfer. For the latter, you will receive an invoice with your order details after you submit your dataset.
How are the results delivered?
Reconstructed neurons are provided in SWC format. If you require any other file format, please get in touch with us at email@example.com.
How long do the reconstructions take?
Usually, your order will be reconstructed within 1–2 weeks. The duration will depend on the difficulty of the reconstruction task and the number of cells. You will be notified by e-mail once your results are ready for download.
Is my data safe with you?
We take data security very seriously. All data provided by our customers is kept strictly confidential and maintained on secure infrastructure.